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List of Articles خدمات Open Access Article Abstract Page Full-Text 1 - Agility conceptual model of service provider enterprises supply chain By using fuzzy conceptual modeling Roxana Fekri مهدی احمدی Marzieh Babaeianpoor Open Access Article Abstract Page Full-Text 2 - Designing a Fuzzy Expert System For Measuring E-Banking Service Quality shohreh nasri علیرضا حسن زاده علی رجب زاده Open Access Article Abstract Page Full-Text 3 - Strategic analysis of citizen satisfaction with service quality of Shiraz҆ urban parks by using multi criteria satisfaction analysis Open Access Article Abstract Page Full-Text 4 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers maryam akhavan مجید باقری Open Access Article Abstract Page Full-Text 5 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City) Ali Kazemi Hajar Rafie Azarnoosh Ansari Open Access Article Abstract Page Full-Text 6 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior Ali shariat nejad Open Access Article Abstract Page Full-Text 7 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh Open Access Article Abstract Page Full-Text 8 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 9 - Explaining the legal framework of the constitution and the law of civil services management decisions N.J.I.I Ebrahim Azizi Open Access Article Abstract Page Full-Text 10 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro( kamran jalilian kameleh nasiri Open Access Article Abstract Page Full-Text 11 - A model of Human Resource Development in the public organizations of Iran by new public services approach (Case study: Ministry of Energy) Seyed Saeed Hosseini Open Access Article Abstract Page Full-Text 12 - A dynamic capability approach on designing governance models in health care networks Alireza Aliahmadi Mohammadreza Rasouli Open Access Article Abstract Page Full-Text 13 - Identify knowledge Intensive Business Services of Qom Water and Wastewater Maryam Gholizadeh Mohammad Ali Sarlak Open Access Article Abstract Page Full-Text 14 - Identification and analysis of the service capabilities in Iran’s small enterprises (SEs) using integrated interpretive structural modeling and fuzzy MICMAC approach davod khosroanjom Ali Rajabzadeh Ghatary عباس مقبل 20.1001.1.22286047.1400.20.67.4.6 Open Access Article Abstract Page Full-Text 15 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers) hamid reza masoudi Open Access Article Abstract Page Full-Text 16 - Analysis of Service Supply Chain Anti-fragility in Iran Insurance Industry Sayyed Maisam Momeni ahmadreza ghasemi meysam shahbazi Amir Safari 20.1001.1.22286047.1400.20.67.9.1 Open Access Article Abstract Page Full-Text 17 - Presenting a model for explaining the impact of knowledge management on the lean of services based on the maturity level of organizational KM: A case study of Payam Noor University Mohadeseh Nikookar Roxana Fekri Marzieh Babaeianpoor peyman Akhavan Open Access Article Abstract Page Full-Text 18 - Testing the Conceptual Model of Factors Affecting the Development of Service Innovation in the Banking Industry (Case Study: Bank Mellat, East Azerbaijan Province) Behrouz Amini Naser Fegh-hi farahmand Soliman Iranzadeh 20.1001.1.22286047.1401.71.71.1.8 Open Access Article Abstract Page Full-Text 19 - Investigating the effect of Servicescape on Customer Dysfunction Behaviors respect to the Moderating Role of Customer Vulnerability Alireza Rajabipoor Roghaye Quchani Maryam Ahmadi Zahrani 20.1001.1.22286047.1401.21.73.1.2 Open Access Article Abstract Page Full-Text 20 - Pathology of new public services and welfare policies via the meta-synthesis method (Research interest of the Ministry of Cooperatives, Labour, and Social Welfare) Seyed Morteza Zargar Mohammad Reza Rabii Mandiji Alireza Amirkabiri Open Access Article Abstract Page Full-Text 21 - Model of capacity building for the development of professional ethics in organizations active in the public sector Gholamreza memarzadeh Tehran Amir masoud Natanzi karamolah Daneshfard Nazanin Pilevari Open Access Article Abstract Page Full-Text 22 - The impact of responsiveness and quality of electronic services (digital transformation plan) of social security on the trust of small business employers in the social security organization with the mediating role of employer satisfaction (case study: small business employers of Shazand city) fataneh yarahmadi Reza baderestani Open Access Article Abstract Page Full-Text 23 - Investigating the impact of employer satisfaction on the responsiveness and quality of electronic services through the mediation of employer trust in small business workshops in Shazand city فتانه یاراحمدی رضا بادرستانی Open Access Article Abstract Page Full-Text 24 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction فتانه یاراحمدی مه نوش فیلی
