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List of Articles Service Open Access Article Abstract Page Full-Text 1 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City) Ali Kazemi Hajar Rafie Azarnoosh Ansari Open Access Article Abstract Page Full-Text 2 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car) mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani Open Access Article Abstract Page Full-Text 3 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran) Milad Kolagar Daroonkola Open Access Article Abstract Page Full-Text 4 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior Ali shariat nejad Open Access Article Abstract Page Full-Text 5 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh Open Access Article Abstract Page Full-Text 6 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 7 - Explaining the legal framework of the constitution and the law of civil services management decisions N.J.I.I Ebrahim Azizi Open Access Article Abstract Page Full-Text 8 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro( kamran jalilian kameleh nasiri Open Access Article Abstract Page Full-Text 9 - A dynamic capability approach on designing governance models in health care networks Alireza Aliahmadi Mohammadreza Rasouli Open Access Article Abstract Page Full-Text 10 - Identify knowledge Intensive Business Services of Qom Water and Wastewater Maryam Gholizadeh Mohammad Ali Sarlak Open Access Article Abstract Page Full-Text 11 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers) hamid reza masoudi Open Access Article Abstract Page Full-Text 12 - Analysis of Service Supply Chain Anti-fragility in Iran Insurance Industry Sayyed Maisam Momeni ahmadreza ghasemi meysam shahbazi Amir Safari 20.1001.1.22286047.1400.20.67.9.1 Open Access Article Abstract Page Full-Text 13 - Presenting a model for explaining the impact of knowledge management on the lean of services based on the maturity level of organizational KM: A case study of Payam Noor University Mohadeseh Nikookar Roxana Fekri Marzieh Babaeianpoor peyman Akhavan Open Access Article Abstract Page Full-Text 14 - Extracting Systems of Knowledge Management ecosystem, using data mining techniques Maryam Hourali amir Mohtarami 20.1001.1.22286047.1401.21.73.3.4 Open Access Article Abstract Page Full-Text 15 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی Open Access Article Abstract Page Full-Text 16 - Pathology of new public services and welfare policies via the meta-synthesis method (Research interest of the Ministry of Cooperatives, Labour, and Social Welfare) Seyed Morteza Zargar Mohammad Reza Rabii Mandiji Alireza Amirkabiri Open Access Article Abstract Page Full-Text 17 - Model of capacity building for the development of professional ethics in organizations active in the public sector Gholamreza memarzadeh Tehran Amir masoud Natanzi karamolah Daneshfard Nazanin Pilevari Open Access Article Abstract Page Full-Text 18 - The impact of responsiveness and quality of electronic services (digital transformation plan) of social security on the trust of small business employers in the social security organization with the mediating role of employer satisfaction (case study: small business employers of Shazand city) fataneh yarahmadi Reza baderestani Open Access Article Abstract Page Full-Text 19 - Identification and interpretive structural modeling of factors affecting the fundamental competence of human resource managers related to transportation startups مهشید سلیمانی Sayed Mousa Khademi Ali Shahnazari Dorcheh سعید عبدالمنافی
